Posts Taged social

The Summer of Social

The Summer of Social

With the official beginning of summer for many local school children, most people’s minds are focused on fun in the sun, vacations, and relaxation. For social media managers, however, there’s always work to be done. Yes, you may find us enjoying an outdoor cafe or a day at the beach, but we’ll probably be checking our phones constantly, because social media never sleeps. In the spirit of refusing to slow down just because it’s summer break, the weather is beautiful, and we’d rather be sipping cocktails on the porch swing, we have some tips for keeping your social media marketing game strong all summer long. Let us spell it out for you…

Read More

Handling Online Complaints

One of the biggest advantages of social media marketing is the ability to conduct a conversation with your audience. You can reach out to your customers 24 hours a day, 365 days year, and they can do the same. That being said, your company is now also open to receiving complaints at all hours of the day (and night). While some may look at this as a drawback to social media marketing, we see it as a unique way for your business provide excellent customer service and engage with your audience in a way that is impossible with more traditional forms of marketing. How you handle this negative feedback, however, is crucial to your success and must be handled with care. To learn how to make the most out of a bad situation, keep reading.

Read More

Digital Marketing Plan Infographic

Digital Marketing Plan Infographic

Read More

Biting the Blogging Bullet

This morning, we offer yet another insightful blog from the  indefatigable Cassandra Boehlke, this time explaining why blogging is good for you. Yes. YOU. Take it away Cassie:

Howdy, folks! It’s a beautiful day in our corner of the digital neighborhood and it got us thinking of you, our friends. We are friends, right? Cool. Friends are honest with each other so we’ve decided that it’s time to tell you something we’ve been noticing. Ready? You know that face you made – or perhaps still make – when you were floundering in a sea of social media and digital marketing stuff that you didn’t understand? You’d been hearing that it was important for your business to “have a presence”online but didn’t know what the heck you were doing and didn’t have time to figure it all out. You just wanted to focus on making your business more awesome. This was that face:

It’s the same face your potential customers make when they are trying to find information Grumpy Manabout you on the web but:

  • They can’t find anything
  • They can only find your social media pages, which they can’t access without logging into an account for said social media site(s) that they may not even have
  • While they were able to find your website, they only found generalized – or worse: outdated – information about your company, such as your mission statement, a summary of your products and services, etc.
Read More

Managing Social Media Chaos

The following piece was originally published in our “What’s Up In Social Media with D.” column at ValpoLife.com.

A Little Bit of Chaos

Q: I recently took a position where I was put in charge of managing my company’s social media accounts. But each department is responsible for making its own posts, and everyone posts whatever they want, whenever they want. It’s been that way since before I took the position. So our social media is kind of a mess. Our Facebook updates are set to automatically post to Twitter, but I don’t know if that’s a good thing. At some point, someone claimed our Google+ page, but I don’t know who, I don’t have the password, and I can’t make any posts. Do you have any advice about how to fix accounts that are already a mess?

Read More

Trust Me: Four Practices for Brands to Be Authentic in a Big Way

 

Trust Me: Four Practices for Brands to Be Authentic in a Big Way

Young business woman sitting on steps

One of the trendy marketing phrases of our day is, “Be Authentic.” On the surface, this sounds like a flippant call to action, asking brands to simply be themselves. However, brands are not human beings. Yes, they are created by human beings, but while a brand’s identity is as complex as a human’s personality, it is quite different in many ways.

So what is “authenticity” with regards to a brand? According to Dr. Mike Schallehn, a professor at the Cologne Business School, who was quoted in his March 2013 SlideShare presentation, it is “the degree to which brand identity is causally linked to brand behavior.” In layman’s terms, it’s walking the talk.

Read More

Getting Started on Your Business Page

Wonka Social MediaSocial media can be a great asset to a business, but it can also be overwhelming when you don’t have much professional experience with it. Sometimes the most difficult part of creating a page is deciding how to organize it and what to post. The most important thing to remember when using social media is to tailor your pages to your business. The first steps in creating your social media page are brainstorming and research. These two steps are the foundation to creating a lasting and meaningful presence online.

Brainstorm– When creating a social media page for your business, begin by thinking about what you would look for in a business. If you want to create a Facebook page for your restaurant, consider what you would want to see on a restaurant page, including: specials, upcoming events, and pictures of delicious-looking food. Chances are, what you would want to see on that page is what your clients will be looking for as well. Next, think about what makes you different. What makes your business special?

Research– After brainstorming, the next step is to do a lot of research. This means looking at the pages of other businesses to see what their strategies are. It helps to see what other companies have done well, or not so well, so that you have a basis for where to start your page. Once you have a few ideas from other business pages, again think about what you could do differently. If you create a page that resembles every other social media page in your industry, your page is going to be lost in the millions of other pages online. Why should a client choose you over the many other businesses in your industry?

Get Started– The next step is to just get started creating your page. As you experiment with different ideas, you will begin to see what works and what doesn’t. The best strategy when using social media is to start with a foundation of research and be flexible with your work. Certain ideas may not work, and you have to be willing to change things if they aren’t working for you. This is not a quick process; it will take time to learn what works and build a following. Just be patient and keep working at it.

At D. Cohn Communications, we use our knowledge of this process to create successful pages for our clients. Feel free to contact us for help with your business pages. 219-309-9726 or info@dcohn.com.

 

Read More

Keep Control of Your Brand on Social Media

There used to be a saying, “When customers are happy, they’ll tell their friends. When they’re unhappy, they’ll tell everybody.” Thanks to social media, those “friends” just happen to be the 500 people on your customer’s Facebook list or Twitter feed. Deliver a great product, and you’ve just earned 500 public pats on the back. Well done! On the flip side, “everybody” is their friends, and those friends’ friends, and those friends’ friends’ friends, and so on. As I’ve mentioned before – it’s rarely a good thing when something goes viral on the Internet.

Read More

No One “Likes” Me: Connect with Your Audience

Y U No Meme

Give your readers a reason to like you.

When you create a Facebook page for your business, remember the most important part of social marketing—the “social” part. A Facebook page is not just an online flyer for upcoming events at your place of business; it is a way for you to connect with potential clients. These are three important ways to connect with your audience through your Facebook page: include posts that interact with your audience, respond quickly to any questions or comments, and support other businesses through posts and shares.

Read More

Social Media Marketing Basics Presentation

Thank you so much to everyone who came out for the Social Media Basics Seminar, and thank you to Regional Federal Credit Union in Valparaiso for hosting it. Thank you also to Blackbird Cafe for the delicious lunch, and to Jesse Cohn. If you missed the presentation, you’ll find a link to the slide show below, but you’ll have missed my dancing. Nothing can replace that.

 

Read More